COMPLAINTS

We hope you will be happy with the professional services provided by Abbas Media Law. If you are not, you should contact Nigel Abbas, Founder and CEO of Abbas Media Law who will consider your complaint in line with Abbas Media Law’s complaints procedure, which can be viewed at Complaints Procedure.

If you complain and are unhappy with the way we respond to your complaint, or if we do not deal with your complaint within eight weeks, you may be able to complain to the Legal Ombudsman.
The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.

Clients who have a right to complain to the Legal Ombudsman are individuals and, broadly speaking, small businesses and charities. The full list of who has a right to complain to the Legal Ombudsman is available on their website: http://www.legalombudsman.org.uk/?faqs=who-can-use-our-service

You can write to the Legal Ombudsman at:

Legal Ombudsman, PO Box 6806, Wolverhampton. WV1 9WJ.
Telephone number: 0300 555 0333
Email: enquiries@legalombudsman.org.uk.

More information about the Legal Ombudsman is available on their website at: http://www.legalombudsman.org.uk/

If you want to complain to the Legal Ombudsman, you must do so either within six years of our actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain.  You must also complain to the Ombudsman within six months of receiving our final response to your complaint.

The Ombudsman’s website includes decision data which shows the providers which have received an Ombudsman’s decision in the last 12 months as well as the providers which were required by the Ombudsman to give the consumer a remedy.  You can find this data at: http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsmandecision-data

The Solicitors Regulation Authority  manages a register which shows who has a current practising certificate and whether a solicitor has any disciplinary findings.  You can check the register at: https://www.sra.org.uk/consumers/register/