We hope you will be happy with the professional services provided by Abbas Media Law. If you are not, you should contact Nigel Abbas, Founder and CEO of Abbas Media Law who will consider your complaint in line with Abbas Media Law’s complaints procedure, which can be viewed at Complaints Procedure.
If you complain and are unhappy with the way we respond to your complaint, or if we do not deal with your complaint within eight weeks, you may be able to complain to the Legal Ombudsman.
The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
If you want to complain to the Legal Ombudsman, you must do so either within six years of our actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Ombudsman within six months of receiving our final response to your complaint.
The SRA deals with cases where firms or solicitors have breached the Principles of the Solicitors Code of Conduct which sets out the professional standards the SRA expects of all firms and regulated individuals. Further details on the SRA complaints procedure can be found at: https://www.sra.org.uk/consumers/problems.page
The Solicitors Regulation Authority manages a register which shows who has a current practising certificate and whether a solicitor has any disciplinary findings. You can check the register at: https://www.sra.org.uk/consumers/register/